Mint Tree - Methodology

BPO Methodologies

Mint-tree uses a sophisticated, time-tested and tough procedure of process analysis and mapping. Our Process Identification Methodology and Process Mapping Methodology are brought together by our Strategy to deliver the best results in the shortest possible time. Anywhere, Anytime, Every time. The client and we prepare a mutually recognized and prioritized list of Processes to be mapped, transitioned and outsourced by evaluating cost and other benefits. Risk elements are recognized and strategies are co-evolved to lessen the impact of these risks to the minimum.

The procedure for transitioning an outsourced process offshore is done through a tried and tested exhaustive methodology. The transitioned process is created in a pilot mode and ramped up until benchmark SLAs are achieved. Our methodology ensures that there are sufficient in-process checkpoints and tags to evaluate process efficiency and eliminate wasteful redundancies. A handpicked support team of qualified Quality Managers, Process Consultants and Project Managers who help our process improvement and optimization initiative constantly supports our Execution teams.