Mint Tree - Outsourcing Services

Inbound Services

In today’s challenging economic environment, businesses are looking at ways to reduce costs without compromising on quality. One way to do this is by outsourcing non-core functions like inbound calling centre services to skilled vendors. Mint Tree has extensive expertise to work with diverse customers, which helps us develop solutions that fit your exact needs.
Mint Tree’s dedicated team can offer a wide range of inbound contact centre services. We can help you maximize customer satisfaction by providing 24x7 phone answering services. We can also provide both up-selling and cross selling services to help you increase your sales. Some of our other services include order taking services, claims processing services, and product information request services.

Mint Tree’s inbound BPO services

• Phone answering services
• Up-selling & cross-selling services
• Claims processing services
• Product information request services
• Order taking services
• Online customer support services
• Directory inquiry services
• Billing queries services
• Inbound sales
• Answering services
In addition to these services, our agents can be trained to provide any other inbound call centre service that you might require.

Why choose Mint Tree for inbound BPO services?

• Multi-channel call centers with the latest infrastructure.
• Quality & trained expertise.
• Customizable inbound solutions for small/medium/large enterprises.
• Assured customer satisfaction with fast & efficient services.
• Increase in sales & conversion rates.

Benefits of outsourcing inbound customer services

Partnering with Mint Tree will help you:

• Maximize customer satisfaction by quickly resolving any customer queries.
• Access a team of dedicated resources that you may not have in-house.
• Leverage our state-of-the-art infrastructure and technology.
• Provide quality services – we follow a stringent quality assurance (QA) process to ensure quality.

Our Inbound call centre services can help you save time as well as cost of your resources. You can focus on strengthening core competencies while we ensure that there is increased commitment in our inbound call centre services.
At Mint Tree, we understand that satisfied customers form the core of any great business. Our inbound call centers can help you reach out to your customers 24X7. Our focus on quality ensures that every call is handled professionally and any issues resolved quickly. We are committed to working as your partner to help you realize your business goals.

Outbound Services

In a biting cold economy like today's you got to find out efficient ways to be braced against difficult times. Cost becomes the most important concern and quality, is something you would not want to compromise on. This is when the relevance of Business Process Outsourcing is at its peak. Deploy your outbound call centre services to an offshore centre and see your profits grow.
At Mint Tree, we serve our customers with top-notch outbound BPO services and our proficiency has earned our global clientele. We follow a proven result oriented process with guaranteed value for money. And it's not just about money – our outbound BPO services have functioned as extensions of our customer companies and produced remarkable results.

Mint Tree's outbound BPO services:

Here are outbound contact centre services that we provide:

• Telemarketing services
• Lead generation services
• Appointment setting services
• Direct mail follow-up services

Our outbound sales call centre professionals also have expertise in the following:

• Product sales
• Customer support
• Sales lead generation
• Customer satisfaction surveys
• Sales support
• 3rd party verification
In case you have a unique outbound contact centre requirement, do share your requirement with us. We can customize our outbound call centre solutions to specifically meet your business requirements.

Your benefits in outsourcing outbound BPO services

• You can save a huge 60% on operating costs, making a huge difference to your budget
• You get a dedicated team of outbound call centre agents who work on a 24x7x365 basis
• All calls are monitored and recorded for your references
• The quality of the calls are ensured by our managers and you can review the same on a real-time basis
• Rigorous trainings are organized to make sure that our outbound employees are well versed in meeting your goals
• High quality infrastructure makes sure that the probability of system breakdowns are nearly zero

A typical outbound centre agent from will be:

• Proficient in communication, selling and marketing
• Well trained and experienced in outbound contact centre services
• A qualified graduate who is computer literate
• Bound by a Non Disclosure Agreement to ensure security of information

Talk to us today on how we can partner together to help you with your outsourcing needs.