Mint Tree - Outsourcing Services

Why Us?

At Mint Tree BPO we provide high quality, value-added voice and non-voice Business Process Outsourcing (BPO) services. We are experts in customizing onshore and offshore solutions.

We specialize in selected business processes, leading the way in Customer Relationship Management and Finance sector.

1. Customer Relationship Management- Helping our clients build stronger relationships with their customers, leveraging multiple channels (phone, mobile, web, branches) in a seamless manner.

2. Finance- Managing debt related process and ensuring compliance with legal, regulatory and company rules and policies.

We have a robust process management system that defines processes, identifies process owners, and assigns roles and responsibilities. Process performance is driven by Quality Assurance (QA), Management Information Systems (MIS), and Business Analysis team.

Mint Tree BPO services are committed to continuous performance enhancements. As a result, our clients benefit both on costs as well as on performance. The key components of Mint Tree's value-added outsourcing include:

1. Scalable Business Process Offerings- We have world-class execution capabilities in selected processes and provide highly customized, scalable business process offerings to meet the requirements of the client.

2. Domain Knowledge- A deep understanding of the client and their industry for successful execution of business process outsourcing arrangements.

3. Best practices- We provide value by implementing best practices distilled out of operational experience in executing client's business processes. Our best practices are those that utilize technology and business procedures for information security & compliance. The HR best practices cover areas such as hiring, training, operational metrics, day-to-day operations, and reward programs.

4. Process Integration and Automation- Analyzing the business process and automating them through technology has obvious advantages. Further, sustainable competitive advantage comes through the smart use of technology to automate not only parts of the process, but to integrate the entire process and supply chain.

5. Transition Management- In order to make the transition of the client's processes to our centers seamless, a robust transition management methodology has been implemented. Project teams compromise specialists in areas of process analysis, quality assurance, training, security, networking, and systems integration.

Talk to us today on how we can partner together to help you with your outsourcing needs.